Semi-Permanent Makeup (SPMU)
Treatment Info & FAQs

As far in advance as you like, but in order to secure your ideal appointment day and time, please ensure to book your appointment 6-8 weeks in advance and in clusters. As we only currently provide services on Saturdays (Sundays and Evenings coming soon!), we advise booking at least two appointments (inc follow-up appointments) in advance to avoid disappointment. Dates can be changed, if necessary, as long as they are within the 48-hours cancellation notice period.

If you any reason you need to cancel an appointment, please ensure to provide us with a minimum of 48 hours’ notice prior the schedule appointment time, failing to do so will mean your booking fee will be non-refundable. For sessional treatments, you will not be able to rebook the cancelled session and will therefore lose a session.

We advise all our clients to arrive 10 minutes early especially new clients. If you are for any reason running late, please contact us immediately so we can confirm whether or not we are still able to perform your treatment. Please note lateness will limit your treatment time, and could lead to your treatment not being full completed. If the treatment is not completed a rebooking will be arrange but at the convenient of the Salon schedule.

If we know we are going to be late for an appointment, we will contact you immediately. If our therapist arrive later than 15 minutes after an appointment time, We will still provide the services you have booked but if we decide that we cannot, the appointment will be treated as cancelled without notice by us and, full refund of booking fee will be made.

We ask all our clients to pay a booking fee of 25% of their total appointment treatment value at the time of confirmation of the appointment. This is to ensure your appointment date and time is secured and that failure to show up to an appointment does not incur a loss of our therapist/aesthetician time. If you are booking for a sessional treatment, the full amount of the treatment plan must be paid in full before your first session.

Once we received your booking, we will pencil your appointment as a provisional if available. If the appointment is available you will receive a notice email to confirm we have sent you an invoice detailing the price of the booking fee, the date and time of appointment and how to pay the booking fee, which will be visa bank transfer or PayPal. Once the booking fee has been received we will then send you an official booking confirmation email.

Yes, as long as you provide us with a minimum of 48 hours notice you will receive a full refund of your booking fee, to your original method of payment. This typically takes up to 30 working days in the UK, depending on your payment method issuer. For sessional treatments, you will be able to rebook the cancelled session, at a date of your convivence, within business dates and times.

As we can all be unwell at times, we advise all our clients to get in contact immediately to reschedule there appointment, as our therapist and other clients health is of the utmost importance. Unfortunately, we will not be able to refund your booking fee but we will reschedule your appointment for the next available appointment of a two weeks window. If our therapist becomes unwell near the time of your appointment, we will offer you to reschedule your appointment for the next available appointment of a two weeks window or a refund of your booking fee will be issued to your original method of payment. This typically take up to 30 working days in the UK, depending on your payment method issuer. For sessional treatments, you will be able to rebook the cancelled session, at a date of your convivence, within business dates and times.

You will initially be emailed a digital consent form link from Faces Consent, which we kindly ask you to fill out all the important and necessary information, before your appointment. When you arrive for your first visit we will then perform a personal consultation to ensure we go over and confirmed everything you have noted on the digital Faces Consent form, any medical conditions or health issues, we will also conduct a specialized treatment consultation which will highlight your expectation of the treatment but also allows our therapist to highlight any limitation to the treatment. Your consultation may include a Patch Test which is performed a minimum of 48 hours before treatment. For follow-up treatments and returning clients we still perform a consultation but not in much detail as the first initial consultation, unless it has been 6 months from your first initial consultation, this is to ensure any medical or health issues information is up to date and correct and so we can meet our client’s treatment expectations.

When booking any treatment that involves Glue, Solvent, Pigments and Colourant which is the case your Facial, Microblading, Micropigmentation, Eyelash and Eyebrow Extension and Tint, we will require to perform a patch test usually 48 hours before the treatment to ensure there a no adverse reactions to any of the ingredients used. We require a Patch Test to be performed each time an Facial, Microblading, Micropigmentation, Eyelash and Eyebrow Extension and Tint is performed.

Up to 12 weeks we recommend you only have manicures and pedicures. After 12 weeks we recommend a range of treatments – just ask.

If you’re pregnant, make sure that you let the therapist/aesthetician know, as this can affect the treatments and products that they use on you. You also need to advise someone if you suffer from a heart condition, high or low blood pressure, or joint conditions such as arthritis, plus any skin complaints or recent viruses we advise you to check with your GP before booking a treatment. For clients with serious illnesses, before we can proceed with any treatment, we ask you to provide a letter from your doctor to say that you are able to receive the specific treatment you want to have in the Salon. Remember to mention any allergies such as nut allergy that could affect the products that can be used on you.

Unfortunately, not. We do not provide and/or perform certain treatments to any persons under the age of 18 years. You will need to have your parent and/or guardian book the treatment for you, have them provide their consent and be present for the duration of the treatment. We may require evidence of your age for that purpose.

Yes we do. These are subject to availability and depending on the size of group we are happy to accommodate a group. Contact us for more information.

Unfortunately not, due to health and safety and the limitation of the space of the salon we advice clients do attend their appointments by themselves. If you are having a mobile treatment where are therapist comes to your home please note time taken out to tend to deliveries, babies, pets, work or any other external factor outside the treatment, which becomes a disturbance during the treatment will be taken off your treatment time.

We accept all major Credit & Debit cards including Visa, Mastercard & American Express.

Yes, we do. We have partnered up with Klarna, to offer this type of payment service on our 6 and/or 12 sessional treatment plans. Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions For any FAQs regarding this service please visit Klarna FAQ page here, and/or contact them directly https://www.klarna.com/uk/customer-service/

Yes. Faces Consent is a secured app, which is designed to allow beauticians and practitioners to go paperless and create treatment consent forms easily and effectively, storing all client consent forms in one easy place. By prefilling out your Faces Consent form it saves us time when you attend your booking as well as ensures all your personal data is securely protected. We currently do not take any form of booking via Faces Consent, therefore Faces Consent should not ask you for any form of payment. Faces Consent is GDPR compliant, and all consent forms are stored securely on Amazon servers based in the UK. To learn more Faces Consent policy is available at: https://facesconsent.com/pages/privacy-terms. For further information please visit Faces Consent FAQs https://facesconsent.com/faq-categories/general